Issue - meetings

Performance Report - Fourth Quarter 2018/19

Meeting: 04/06/2019 - Scrutiny (Policy and Performance) Committee (Item 15)

15 PERFORMANCE REPORT – QUARTER 4, 2018/19 pdf icon PDF 52 KB

To consider the attached report of the Chief Executive.

Additional documents:

Minutes:

The Strategic Director (Corporate Resources) introduced the Performance Report – Quarter 4, 2018/19. 

 

Members were advised that there were 22 Green, 7 Amber and 4 Red Performance Indicators for Quarter 4. This compared to 23 Green, 5 Amber and 5 Red Performance Indicators for Quarter 3. The 4 Red Performance Indicators were:

 

·         EKHL1 (Average time taken to re-let council dwellings)

·         EKHC2 (Rent arrears as % of annual debit)

·         EKHC3 (Former tenant arrears as % of annual debit)

·         HOU010a (Number of households living in Temporary Accommodation including B&B)

 

During the course of considering the Performance Report, Members raised the following points:

 

KPI06-D (Average call waiting time in seconds)

 

It was requested by members that the performance indicator be represented consistently as the target was set out in minutes and seconds while the quarterly indicators were represented purely in seconds. It was also requested that clarity be provided as to whether the time measurement was from when a caller first connected to the options menu or from when they first connected to the council. 

 

EKHL1 (Average time taken to re-let council dwellings)

 

The Director of Customer Services (East Kent Housing) advised that the reason this indicator was red was down to a variety of factors such as the state of the properties when handed back to the council, contractor workload, asbestos survey and removal and the refusal of tenants to accept properties offered to them. East Kent Housing (EKH) was working with the contractors to speed up refurbishment works and asbestos clearance and with DDC’s Housing Options team to ensure that tenants had the correct information on the property being offered to them.

 

EKHC2 (Rent arrears as % of annual debit) and EKHC3 (Former tenant arrears as % of annual debit)

 

The Director of Customer Services (East Kent Housing) advised that he was working was the Council in respect of the impact of Universal Credit arrears. It took on average 18 months for tenants to get out of debt arising from Universal Credit and the council was not expecting to write off the arrears. Members expressed concern that only a small number of tenants had switched over to Universal Credit in the district and that arrears would significantly increase as part of a full switchover.

 

The Director of Property Services (East Kent Housing) advised Members that all but 6 of the 23 outstanding LGSRs mentioned in the Performance Report had now been resolved. In respect of the 6 outstanding LGSRs, 2 had appointments for the contractor to undertake the LGSR and 4 would be the subject of forced entry.

 

The Chief Executive (Dover District Council) advised that the four East Kent authorities had made additional resources available to EKH and had indicated that resolving this matter was a priority. However, the number of outstanding LGSRs was now 133 as of 5.00pm on Monday 3 June 2019.

 

Members expressed concern to EKH that the situation had worsened in the 6 weeks from the end of Quarter 4 to present.

 

It was proposed  ...  view the full minutes text for item 15


Meeting: 03/06/2019 - Cabinet (Item 11)

11 Performance Report - Fourth Quarter 2018/19 pdf icon PDF 52 KB

To consider the attached report of the Chief Executive.

 

Responsibility: Portfolio Holder for Finance and Governance.

Additional documents:

Minutes:

It was agreed that the Council’s Performance Report and Actions for the Fourth Quarter 2018/19 be noted.