Issue - meetings

To consider the attached report of the Head of Leadership Support.

The Head of Leadership Support presented the Performance Report – Quarter 3, 2021/22.

There were 27 Green indicators, 6 Amber indicators and 5 Red indicators for Quarter 3, 2021/22. The 5 Red indicators were:

·             KPI04         (Percentage of Business Rates collected)

·             ASS02       (Percentage of properties that have current EICR (Electrical Installation Condition Report)

·             ACC04       (Percentage of invoices paid on time)

·             MUS002     (The number of visits to the museum in person per 1,000 population)

·             WAS003    (Number of collections missed per 100,000 collections of household waste)

Members discussed the following points:

·         The agreed response time for calls (EKS001). Members were advised that this was set by the SLA with Civica.

·         That in respect of HOM007, officers had recognised the concerns and had commissioned a survey to identify the condition of the garages owned by the Council.

·         That in respect of HOM018 and 019, the Council had inherited long void issues from East Kent Housing and was working to clear the long-term voids. It was expected that the situation would improve over the next six months.

·         That the definition of major works for HOM022 was a new kitchen, bathroom, heating system or roofing.

(Councillor S C Manion declared a Disclosable Pecuniary Interest (DPI) in Minute No. 138 (Performance Report - Third Quarter 2021/22) in respect of business rates and withdrew from the meeting for the consideration of this item of business.)

To consider the attached report of the Head of Leadership Support.

Responsibility: Portfolio Holder for Finance, Governance, Digital and Climate Change

That the Council’s Performance Report and Actions for the Third Quarter 2021/22 be noted.