Issue - meetings

To consider the attached report of the Head of Leadership Support.

The Head of Leadership Support presented the Performance Report for Quarter 4, 2021-22.

There were 29 Green indicators, 1 Amber indicator, 6 Red indicators and 2 indicators where data was incomplete for Quarter 4, 2021/22. The 6 Red indicators were:

·         KPI04 (Percentage of Business Rates collected)

·         HOM009 (Former tenant arrears as % of annual rental income)

·         ASS02 (Percentage of properties that have current EICR (Electrical Installation Condition Report)

·         ACC04 (Percentage of invoices paid on time)

·         MUS002 (The number of visits to the museum in person per 1,000 population)

·         WAS003 (Number of collections missed per 100,000 collections of household waste)

Members discussed the following points:

·         The missing data for WAS010 (Residual household waste per household (kg/hh)) and WAS011 (Household waste sent for reuse, recycling, or composting).

·         That despite KPI06 (Average call waiting time in seconds) meeting its target the overall direction of travel for Quarter 4 was worsening.

·         The reasons for ACC004 (Percentage of invoices paid on time) not meeting the target for 2021/22. The Strategic Director (Corporate Resources) advised that long term sickness had impacted and there had been changes to how it was measured.

·         The reasons for ASS002 being a red indicator. Members were advised that while there had been a slight improvement in performance over the quarter it still remained an area of concern. To address this, there had been a decision taken to combine the inspections of the electrical systems with the annual inspections of the boilers for which tenants were more willing to allow access. All remaining outstanding EICRs were being targeted for completion.

In the absence of any dissent, it was agreed to note the report.

To consider the attached report of the Head of Leadership Support.

Responsibility: Portfolio Holder for Finance, Governance, Digital and Climate Change

It was agreed that the Council’s Performance Report and Actions for the Fourth Quarter 2021/22 be noted.