Issue - meetings

To consider the attached report of the Director of Governance.

The Head of Legal Services presented the Performance Report, Quarter 4, 2017/18. There were 29 Green indicators, 2 Amber indicators and 4 Red indicators.

The 4 red performance indicators for Quarter 4, 2017/18 were as followed:

East Kent Services

EKS026d (Average call waiting time in minutes)

Members were advised that the call waiting time started from the moment a member of the public reached the switchboard. A review of Performance Indicators would be conducted by Civica but the overall aim was to connect members of the public to the right people who could assist them.

The issue of a long pause before being connected to the out-of-hours service was raised by Members and it was agreed that this would be investigated.  

East Kent Housing

EKHC2 (Rent arrears as % of annual debt)

EKHC3 (Former tenant arrears as % of annual debt)

Dover District Council

HOU010a (Number of households living in Temporary Accommodation including B&B)

The Director of Finance, Housing and Community advised that HOU010a includes the use of temporary accommodation owned by the Council and not just Bed and Breakfast accommodation which had significantly reduced. As a consequence, performance for indicator HOU010b (Number of households in bed and breakfast), had significantly improved.

RESOLVED: That the Performance Report Quarter 4, 2017-18 be noted.

To consider the attached report of the Director of Governance.

Responsibility: Portfolio Holder for Corporate Resources and Performance

It was agreed:

(a)  That the Council’s Performance Report and Actions for the Fourth Quarter 2017/18 be noted.

(b)   That a review be undertaken to assess the value of performance indicators to overall corporate performance.