Issue - meetings

To consider the report of the Head of Leadership Support.

The Head of Leadership Support presented the Performance Report Quarter 3, 2020/21.

There were 21 Green Status Performance Indicators (70%), 3 Amber (10%) and 6 Red (20%) for Quarter 3, 2020-21. The red status indicators were as followed:

•               KPI04 – D (Percentage of Business Rates collected)

•               HOU001 (Average time taken to relet council dwellings)

•               HOU002 (Former tenant arrears as % of annual debit)

•               ACC004 (Percentage of invoices paid on time)

•               HOU010a (Number of households living in Temporary Accommodation including B&B)

•               MUS002 (The number of visits to the museum in person per 1,000 population)

EK Services & DDC Digital

In response to a question the Strategic Director (Corporate Resources) advised that Civica would redeploy resources between authorities to support peak demand such as when the council tax letters went out to residents.

Housing

It was stated that the absence of RAG status for indicators HOU004 – HOU007 was due to sensitivities around the data. It was also recognised that there were inbuilt arrears due to the delays caused by the switchover to Universal Credit and there had been delays to court action due to the covid pandemic.

Corporate Resources

The Head of Leadership Support advised in response to a question that while she did not have the information for the number of people under indicator HOU010a (Number of households living in Temporary Accommodation including B&B) that were in accommodation outside of the district she would seek clarification and respond outside the meeting. However, she believed it was a low number.

Operations and Commercial

 In respect of indicators PLA007 (Number of new houses completed) and PLA008 (Growth in Business Rates base (number of registered businesses) that the numbers were cumulative based on Q3 2019/20 outturn plus quarters 1 to 3 2020/21.

In the absence of any dissent, it was agreed that the report be noted.

To consider the report of the Head of Leadership Support (to follow).

Responsibility: Portfolio Holder for Finance, Governance and Digital

It was agreed that the Council’s Performance Report and Actions for the Third Quarter 2020/21 be noted.