138 Performance Report - Third Quarter 2021/22 PDF 339 KB
To consider the attached report of the Head of Leadership Support.
Additional documents:
Minutes:
The Head of Leadership Support presented the Performance Report – Quarter 3, 2021/22.
There were 27 Green indicators, 6 Amber indicators and 5 Red indicators for Quarter 3, 2021/22. The 5 Red indicators were:
· KPI04 (Percentage of Business Rates collected)
· ASS02 (Percentage of properties that have current EICR (Electrical Installation Condition Report)
· ACC04 (Percentage of invoices paid on time)
· MUS002 (The number of visits to the museum in person per 1,000 population)
· WAS003 (Number of collections missed per 100,000 collections of household waste)
Members discussed the following points:
· The agreed response time for calls (EKS001). Members were advised that this was set by the SLA with Civica.
· That in respect of HOM007, officers had recognised the concerns and had commissioned a survey to identify the condition of the garages owned by the Council.
· That in respect of HOM018 and 019, the Council had inherited long void issues from East Kent Housing and was working to clear the long-term voids. It was expected that the situation would improve over the next six months.
· That the definition of major works for HOM022 was a new kitchen, bathroom, heating system or roofing.
(Councillor S C Manion declared a Disclosable Pecuniary Interest (DPI) in Minute No. 138 (Performance Report - Third Quarter 2021/22) in respect of business rates and withdrew from the meeting for the consideration of this item of business.)
98 Performance Report - Third Quarter 2021/22 PDF 339 KB
To consider the attached report of the Head of Leadership Support.
Responsibility: Portfolio Holder for Finance, Governance, Digital and Climate Change
Additional documents:
Minutes:
That the Council’s Performance Report and Actions for the Third Quarter 2021/22 be noted.