Issue - meetings

To consider the attached report of the Chief Executive.

The Chief Executive and the Head of Transformation presented the Dover District Council Transformation Programme (Dover 2024 – 50 Years of Service).

Members were advised that it was intended to deliver a transformation programme across the Council that would ensure that both customers and staff were at the heart of everything the Council did. There would be engagement with customers, Members and officers to develop the transformation and the importance of customer insight was emphasised.

Members would be updated as the programme developed. It was intended that the Transformation Programme would conclude by the Council’s 50^th Anniversary in 2024.

Members welcomed the intention behind the Transformation Programme. The following points were raised:

·         The need for a bit of revolution as well as evolution in the Transformation Programme.

·         The importance of delivering improved services as a result of transformation not just delivering services differently.

·         The important role that digital transformation would have for council services.

·         The importance of standards for customer service, including communication between Members and officers.

Councillor C D Zosseder requested that the Transformation Board have not just representation from the controlling group but also the opposition group. Officers confirmed that there would be a place for a member of the opposition group on the Transformation Board.

In the absence of any dissent, it was agreed that the report be endorsed.

To consider the attached report of the Chief Executive.

Responsibility: Leader of the Council

It was agreed that the implementation of the proposed workstreams and project governance structure to deliver the Transformation Programme be approved.