Agenda and minutes

Overview and Scrutiny Committee - Monday, 29th November, 2021 6.00 pm

Not all meetings are broadcast. The meetings that will be broadcast are as follows: (a) Council; (b) Cabinet; (c) Dover Joint Transportation Advisory Board; (d) General Purposes Committee; (e) Electoral Matters Committee; (f) Governance Committee; (g) Planning Committee; (h) General Purposes Committee and (i) Overview and Scrutiny Committee.

For those meetings that are being broadcast there will be a link to view the live broadcast under the ‘Media’ heading below. Only those items not restricted on the agenda will be broadcast.

Guidance on how to watch live broadcasts of meetings.

The link to view a recording of a meeting that was broadcast can be found on the Council’s YouTube channel (@doverdc)

Venue: Council Chamber. View directions

Contact: Rebecca Brough, Democratic & Corporate Services Manager  Email:


No. Item


Apologies pdf icon PDF 4 KB

To receive any apologies for absence.


Apologies for absence were received from Councillor T A Bond, D R Friend and D A Hawkes.


Appointment of Substitute Members pdf icon PDF 4 KB

To note appointments of Substitute Members.


The Democratic and Corporate Services Manager advised that no notice had been received for the appointment of substitute members.


Declarations of Interest pdf icon PDF 143 KB

To receive any declarations of interest from Members in respect of business to be transacted on the agenda.


There were no declarations of interest made by Members.


Update on Veolia Performance and Recovery Plan

To receive a presentation updating Members on Veolia’s performance and the recovery plan.


The Chairman welcomed members of Folkestone and Hythe District Council’s Overview and Scrutiny Committee to the Chamber who were holding a simultaneous co-located meeting with Dover District Council’s Overview and Scrutiny Committee on this matter.


The Committee received a presentation from representatives of Veolia that covered the following points:


·         Performance in Dover District and Folkestone and Hythe District

       That performance was currently 99.49%

       That currently 78.57 bins were missed per 100,000 down from a peak of 144.33.


·         Lessons Learnt

       Members were advised that there had been some analytical errors in the route scheduling which had not reviewed as much as it should have been in hindsight.

       The Echo system had also been introduced too quickly with staff not being given enough time to learn it.

       That the delay in ordering the new vehicles had impacted on performance as the existing vehicles were not all right for the new specification. However, all but one vehicle had now been replaced.

       The tonnage growth during lockdown had been far greater than expected with eight years of expected tonnage growth taking place in a single year.


·         Addressing issues (including driver shortages and recovery plan)

       The need for more trained HGV drivers. Veolia had successfully recruited 22 drivers since the start of the driver shortage and had offered HGV driver apprenticeships.

       That the two districts were in different positions in respect of the current schedules. For the Dover District a pilot programme would be introduced to deal with the issues affecting narrow, ultra-narrow and rural collections as well as resolving issues with non-aligned communal collections. The second stage would deal with the issue of unbalanced days (particularly Tuesdays and Fridays) in early 2022 so that the rounds were better organised and it would be clearer to residents when their waste would be collected.


·         Schedule of improvements

       273 bulk communal bins would be replaced with 520 new containers as part of a bin exchange programme. This would amount to a reversion to the previous model for communal collections that would offer a more regular, reliable service that would be clearer for residents.

       New routes would mean that fewer vehicles would be required to pass households without collecting which would reduce confusion amongst residents and vehicle movements would be reduced resulting in fewer emissions.

       Collections would also be made by local crews with greater knowledge of their areas.

       The collection routes would be rebalanced to solve workload issues – particularly relating to Tuesdays and Fridays.


·         Mitigating Risks

       The crews now had a better knowledge of the Echo system

       The new vehicles had arrived

       Core rounds would be supplemented with additional resources to support changes

       Greater resilience, particularly in respect of the pool of available HGV drivers. Crews would have both a driver and a driver/loader on them to increase resilience.

       Learning from the issues of previous schedule changes – particularly in respect of communications

       The rounds have been reviewed  ...  view the full minutes text for item 91.